We value our customers' feedback and suggestions as they help us articulate and anticipate your requirements, serve you better and to strive towards improving our services at all times.

In order to achieve this, we have created various channels listed below through which you can easily reach us.

We thank you for your valuable input, which will go a long way in defining quality services in your bank - Oceanic Bank International Plc.

CUSTOMERS CARE CHANNELS

e-Help Desk: This is an online web platform for collation of feedback from all parts of the globe which includes, suggestions/commendations, enquiries and complaints.

Available for customer complaints, suggestions and enquiries, please call:

Customer Care Hotline +234 01 270 5000, +234 01 279 834, +234 0 1 279 8342, +234 01 270 5031

e-Mail: customercare@oceanicbank.com

"Voice of the Customer": Meeting our customer needs requires that those needs be understood. Our "voice of the customer" is an online web platform where our customers evaluate our products and services as we continually work towards surpassing their expectations. This will be made available shortly for you to participate.

Customer Care Desks: Available at all branches for the handling of all complaints, suggestions or enquiries from walk-in-customers.

Customer Service Scorecard: This is administered in the banking halls to walk-in customers for the evaluation of customer service experience in our banking halls.

Please give us the opportunity to serve you better.